Frequently Asked Questions
Everything you need to know about bringing HausĀ® into your home.
What is the typical shipping timeframe for furniture?
Standard domestic orders are processed within 2-3 business days. Large furniture items typically arrive within 7-14 business days via our specialized white-glove delivery partners.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
Does HausĀ® offer fabric swatches?
Yes, we provide complimentary fabric and leather swatches for our seating collections to help you choose the perfect texture and color for your space.
What kind of warranty comes with HausĀ® products?
All HausĀ® furniture is backed by a limited 5-year warranty covering structural defects and craftsmanship to ensure your investment lasts for years to come.
Can I track my delivery in real-time?
Once your order leaves our warehouse, you will receive a tracking link via email. For large freight items, our carrier will call you to schedule a specific delivery window.
Do you offer assembly services?
Many of our larger pieces include optional White Glove Delivery, which features professional assembly and removal of all packaging materials.